Documentation¶
Welcome to the Skybox Techologies documentation hub. Here you'll find complete guides for installing, configuring, and using all Skybox products built for the NICE CXone platform.
Products¶
-
SiX Smart Agent
The Skybox Integrated eXperience (SiX) is a contact-handling web application that enables agents to handle phone, voicemail, email, chat, and work item contacts — all in one interface.
Login Options: * Skybox Agent Experience * Skybox Agent Experience 5.0 * License and Configuration Administrator
-
Advanced Administrator AAC
Manage and monitor Skybox Agent Experience licenses and advanced system settings across your organization from a centralized console.
Login Links:
-
SkyData
Direct SQL access to your NICE CXone data for custom reporting, dashboards, and BI tool integrations.
Need Help?¶
If you can't find what you're looking for in the documentation, our support team is ready to help.
- info@skyboxcommunications.com
- 1-844-681-3967
- 1255 Winter Garden Vineland Rd, Suite 140, Winter Garden, FL 34787
Working with Skybox Support
When contacting support, please have your CXone tenant ID and the version of SiX you are running available. This helps us resolve your issue faster.