Settings¶
The Settings tab on the SiX Agent displays data about the current logged-in session, including the current version of the SiX Agent that is being run. In addition, there are numerous settings that can be modified to help make the user experience better.
Settings Overview¶
| Element | Details |
|---|---|
| Reload Application | Reloads the SiX Application without having to refresh the browser. It synchronizes with all the current Skill and Agent data in the Business Unit. This can be used if the agent gets into a "stuck" state from network interruptions or if the host computer enters sleep mode. |
| A/V Notifications | Opens a screen to set Audio and Visual notifications. |
| Softphone Settings | Opens a screen to set Softphone settings. This will only display if the agent leg is using the Integrated Softphone. |
| Send Feedback | Opens a screen to send feedback to administrators. |
| SiX Settings | Opens a screen to set SiX Agent settings. |
| Help | Opens the SiX online help page in a new tab. |
| Network Info | Displays the current network speed in Mbps and Ping rate in MS. It only checks once when you enter this tab. To check on demand, click on the colored section displaying the Mbps and MS. |