Skybox Product Documentation
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Skybox Product Documentation
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SiX Smart Agent
SiX Smart Agent
Getting Started
Getting Started
Freshdesk
Salesforce
Salesforce
Assign Salesforce Licenses
Add OpenCTI Softphone
Import Call Center
Setup Screen Pops
Configure Task Logging
Lightning Message Channel
ServiceNow
ServiceNow
OpenFrame Title
Click to Call
Access Data
Configure Custom Objects
Custom Screen Pops
Agent Workspace Tasks
Workspaces and Interactions
License & Configuration Manager
License & Configuration Manager
Starting a Trial
Log In Options
Managing Licenses
Modifying License Count
Configuration
Configuration
Overview
Accepted Domains
Agent Message Timeouts
Comment Templates
CRM Driven Authentication
CRM Object Maps
Default Who/What
Dependent Disposition Delimiter
Disposition Rules
Disposition Tag Maps
Email Distribution
Email Skills
Enable Agent Consult
Enable Hold Alert
Enable Who/What
Event Actions
Hidden Unavailable States
Hide Agent Reports
Hide ANI/From Address
Hide Queues
Hide Skill Name
History Minutes
Log Local Timezone
Log Refusals
No Agent Skills
Off Hours Skills
Offline Transfers
Override Who/What
Presence Sync
Restricted Who/What List
Screen Pops
User Manual
User Manual
Logging In and Out
Dispositioning a Contact
Phone Handling
Phone Handling
Placing a Call on Hold
Placing a Call on Mute
Masking a Call
Recording a Call
Initiating Outbound Calls
Transferring a Call
Receiving a Consult
Conferencing a Call
Commitments
Receiving a Commitment
Disconnecting a Call
IVR Dial Pad
Accepting a Callback
Voicemail
Voicemail
Playing a Voicemail
Transferring a Voicemail
Callback a Voicemail
Ending a Voicemail
Email
Email
Receiving an Inbound Email
Sending an Outbound Email
Discarding an Email
Parking an Email
Requeue an Email
Transferring an Email
Adding Attachments
Using Quick Replies
Chat
Chat
Participating in a Chat
Discarding a Chat
Transferring a Chat
Using Quick Replies
Work Items
Work Items
Receiving a Work Item
Ending a Work Item
Transferring a Work Item
Placing a Work Item on Hold
WFM
WFM
Daily Schedule
Display WFM Application
Settings
Settings
A/V Notifications Screen
Softphone Settings Screen
Feedback Screen
Settings Screen
Special Features
Special Features
Adding Custom Buttons
Using Ionic Icons With Indicators
Adding An OnDisposition Script
Adding OnAnswer For Voicemail
Transfer To Agents In Any State
Disable Agent Consult
Auto Connect Agent Leg
Disable Hold Prompt When Adding New Calls
Off Hours Skill Transfer
Auto Accept Agent Consult
Email Contact View Mode
Quick Reply Substitution Variables
Release Notes
Working with Skybox Support
Advanced Administrator AAC
Advanced Administrator AAC
SkyData
SkyData
Legal
Legal
License Agreement
Privacy Policy
SMS Privacy Policy
SMS Terms and Conditions
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