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Disposition Rules

Disposition rules gives the ability to customize the ACW experience on a skill level. Rules can be set to contact (who), task (what), and notes fields. The following rules are available:

  • REQUIRED - The field is required in order to submit the disposition.
  • EITHER_REQUIRED - Either Contact (who) OR Task (what) is required to submit the disposition.
  • NOT_REQUIRED - The field is not required to submit the disposition.
  • DISABLED - The field becomes no longer visible on the ACW screen.

Important Notes:

  • A skill can only belong to 1 rule.
  • An override disposition is required for any rule containing a REQUIRED or EITHER_REQUIRED Task (what) or Contact (who). This is because there needs to be a way out of the disposition screen if there is not an option for a Task (what) or Contact (who). The override disposition will treat the field as NOT_REQUIRED.