Skip to content

Screen Pops

Screen Pops configuration defines how and when the SiX Agent triggers an automatic page load in the CRM when a contact is answered. For all other CRMs, a Javascript event is sent to the CRM: {"type":"CONTACT_SEARCH","data":{"phone_number":"5551234444","payloadId": "0.324234"}}.

Screen Pop Actions:

  • Replace - This is the default setting. The screen pop will replace the current screen in the CRM.
  • New - The screen pop will appear in a new tab in the browser.

URL Configuration:

  • Single Match URL: This URL will pop if there is only 1 match in the CRM. ##ID## can be used to represent the unique ID.
  • Multiple Match URL: This URL will pop if there are multiple matches.