Special Features

Special Features are advanced configuration and customization capabilities available in SiX for administrators and power users.

Administrator Feature

Most features in this section require administrator access to configure. Contact your Skybox implementation team for assistance.

In This Section

• Adding Custom Buttons
• Using Ionic Icons with Indicators
• OnDisposition for Incoming Contacts
• OnAnswer for Voicemail Contacts
• Transfer Contacts to Agents in Any State
• Disable Agent Consult
• Auto Connect Agent Leg
• Disable Hold Prompt
• Configure Off Hours Skill Transfer
• Auto Accept Agent Consult
• Email Contact View Mode
• Quick Reply Substitution Variables