Transfer To Agents In Any State

By default, calls cannot be transferred to agents who are logged off or in a state deemed not available to transfer such as in ACW (After Call Work), Outbound call, or in a dialer skill.

With this feature, a script can be written to handle placing the call directly to the agent's personal queue.

Administrator Configuration

Currently, this must be set up by a Skybox Administrator.

Transfer Contact

With this feature enabled, you will now see a Call Agent icon appear in the New tab of SiX next to agents that are logged off or in unavailable states.