Adding OnAnswer For Voicemail

Currently, there is no OnAnswer functionality for Voicemail contacts. This functionality can be added by creating a specially named script to handle the OnAnswer for Voicemail contacts.

Create OnAnswer Script

A new script will need to be created to handle the OnAnswer data. SiX will check if a script called Skybox_VM_OnAnswer exists on the BU and pass the following data. The Parameters property of the Begin Action needs the following setup in the following order:

VMMasterContactID VMContactID SkillID From To AgentID ScreenPopURL