Using Quick Replies (Email)¶

Quick replies are pre-configured response templates created by administrators to help agents respond quickly and consistently to common inquiries.

Steps¶

Click the Q icon on the active email card to open the Quick Reply selection screen.

Click the title of a quick reply to expand it and review the message body.

This will insert the template text into your email body.

Not Automatically Sent

Inserting a quick reply will not automatically send the email. You can still edit the text or add more content before clicking SEND.