Phone

This section covers all phone call handling features available in SiX, including placing calls on hold, muting, recording, transferring, conferencing, and more.

In This Section

• Placing a Call on Hold
• Placing a Call on Mute
• Masking a Call
• Recording a Call
• Initiating Outbound Calls
• Transferring a Call
• Receiving a Consult
• Conferencing a Call
• Commitments
• Receiving a Commitment
• Disconnecting a Call
• IVR Dial Pad
• Accepting a Callback